​1. Purpose

At MyOsteopathy, we are committed to protecting your privacy and managing your personal and health information responsibly. This Privacy Policy outlines how we collect, store, use, and disclose your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), guidance from Osteopathy Australia, and AHPRA standards.

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2. Personal and Health Information

We collect personal information such as your:

• Name, date of birth, and contact details

• Health information (medical history, treatments, test results, progress notes)

• Payment information (where relevant)

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Health information is sensitive and is treated with the highest level of confidentiality. This includes any information about your health, your status as a patient, or your care history.

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3. How We Collect Information

We collect information:

• Directly from you during consultations, phone calls, emails, or online bookings

• From other healthcare providers or third parties, with your consent or where authorised by law

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We collect only the information we legitimately need to provide care and manage your treatment.

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4. Why We Collect Information

Your information is used to:

• Provide safe and effective osteopathic care

• Maintain clinical records and treatment plans

• Manage appointments, billing, and communications

• Comply with legal, regulatory, and reporting obligations

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We may also use your information for closely related purposes, such as sending health updates or practice communications, only where you would reasonably expect this. You may opt out of marketing at any time.

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5. How We Protect Your Information

We take reasonable steps to ensure your information is:

• Stored securely, both electronically and in paper records

• Protected from misuse, loss, or unauthorised access

• De-identified or destroyed when no longer needed for legal or clinical purposes

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Clinical records are kept for a minimum of seven years. For minors, records must be retained until the patient turns 25. Certain cases (e.g., public sector, WorkCover, TAC) may require longer retention.

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6. Access and Correction

You have the right to:

• Access your personal and health information

• Request corrections to ensure accuracy and completeness

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Requests must be made in writing. We may verify your identity before releasing information. While access is generally free, we may charge a reasonable administrative fee for providing copies.

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7. Disclosure of Information

We will only disclose your information:

• With your consent

• Where legally required (e.g., subpoenas, insurers, Medicare audits)

• To other healthcare providers when relevant to your care

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Your information will not be sold or used for unrelated purposes.

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8. Transferring Records (Sale or Retirement)

If the practice is sold, closed, or the osteopath retires:

• Patients will be notified in advance

• Records will be securely transferred or stored according to privacy laws

• Patients can choose another practitioner for their records

• Records will remain confidential, and patients retain the right to access their information

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9. Website and Online Services

Information collected through our website, booking forms, or email is handled securely and only used for the purpose it was collected. Cookies may be used to enhance your browsing experience.

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10. Policy Updates

This Privacy Policy may be updated from time to time. The most current version will be available on this website.

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11. Complaints

If you have questions or complaints regarding your privacy or the handling of your information, please contact us at:

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MyOsteopathy
12 Westphalian Rise, Clyde North, VIC, 3978
kristian@mysoteopathy.com.au

03 5998 0983

0408 080 586

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If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au

• Email: enquiries@oaic.gov.au

• Phone: 1300 363 992

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12. Compliance Statement

This Privacy Policy is aligned with the Australian Privacy Principles (APPs), the Privacy Act 1988 (Cth), AHPRA standards, and Osteopathy Australia guidance. It ensures your health and personal information is handled safely, securely, and confidentially.